1) How does it work?

We've made the process super simple! Select the box you'd like to order, choose any customization, and finally select the time frame. Add your selection to your cart and checkout. You'll receive an email notification of your purchase a few minutes later. That's it! 

2) How soon will I receive my box after I subscribe?

All boxes start shipping on the 4th of each month and will be delivered straight to your door. New subscribers have between the first and last day of the month/order period to order the following month/season's box. All subscriptions will auto-renew on the 11th of the renewal month/order period. See Question 9 below for the order/ship schedule for The Balanced Lifestyle Box and The Balanced Discovery Box. Note: items purchased from the Market ship approximately 1 week after orders are received.

3) What if I want to try one box? 

You can absolutely try just one box! Once you receive your box, if you don't want to continue, simply cancel your subscription before the renewal is set to take place. 

4) Can I cancel anytime? 

 Yes, absolutely! You are able to cancel your subscription at anytime. All subscriptions renew on the 11th of each month/order period. All box purchases are final sale and non-refundable. Cancelling your subscription will ensure it does not renew for an additional term but does not generate a refund and you will still receive any boxes remaining under the term.  

5) Are there any cancellation fees or obligations?

Absolutely not! We pride ourselves on transparency. There are no cancellation fees or other fees that we sneak up on you. 

6) Can I purchase a gift? 

Yes, of course! All you have to do is check off the "gift" box when placing your order.  Also items from the Market make great gifts too and don't auto-renew! 

7) Will my subscription renew?

Yes. All Balanced Boxes are ongoing subscriptions and will be billed on the term of your purchase (monthly, every 3/6/12 months or annually), depending on the option chosen. You will be automatically charged using the payment method provided until you cancel. You may cancel at any time before your next bill date online or by contacting us at: info@thebalancedcompanyinc.com. Gift subscriptions do not automatically renew.

8)  How much is shipping?
Shipping is a flat rate of $2.95 for The Balanced Discovery Box, $3.95 for the Mini Snacker, and $4.95 for The Balanced Snack Box, The Balanced Pantry Box and The Balanced Lifestyle Box. Get FREE Shipping on Market orders totaling $50 or more; Market purchases under $50 ship for $4.95.  

We ship Canada-wide! Note: a small number of remote locations may not be reachable by our shipping service. We can not ship to P.O. Boxes.

9) What is the order and shipping schedule?

The Balanced Snack Box and The Balanced Pantry Box are monthly boxes. You have between the first and last day of the month to order the following month's box, which starts shipping on the 4th of each month. All renewals for the next box will occur on the 11th. For example, May box orders take place between April 1st and April 30th, and will start shipping on May 4th. Then the renewal will occur on May 11th for the June box that will start shipping on June 4th.

The Balanced Lifestyle Box and The Balanced Discovery Box are seasonal boxes. Boxes ordered or renewed within The Balanced Company’s seasonal 3-month period will receive that season’s box. This means that all boxes will always be shipped out within approximately 1 month of purchase! Orders for the Spring Boxes are open from February 1st - April 30th and will start shipping March 4th, April 4th and May 4th. Renewals for The Balanced Lifestyle Box and The Balanced Discovery Box will take place on the 11th, every 3 months from your initial purchase date. 

For all prepaid annual subscriptions, the same shipping schedule will apply. For example, if an annual Balanced Lifestyle Box subscription is purchased on February 15, the first box will be the Spring Box, which will start shipping on March 4. The Summer Box will then start shipping June 4, the Fall Box will start shipping September 4, and the Winter Box will start shipping December 4. The renewal for the next year will take place on the 11th of the anniversary month of the original purchase (February 11 in this example).

10)  I ordered a prepaid plan. Can I cancel it and be refunded?  

All prepaid plans are non-refundable. You can cancel it anytime to ensure it does not renew for another term, but we cannot refund after the purchase has been made and the term has begun.

11)  Can I customize for a specific dietary preference/restriction? 

Yes! The Balanced Snack Box is offered in original, gluten-free, vegan, and keto-friendly options.  

12)  Are your gluten-free snacks all certified? 

Not all snacks that are included in the Gluten-Free Snack Box are certified gluten-free. While all snacks will not contain gluten, some snacks may be processed in facilities that also process gluten.    

13)  Can I choose the products that are in my box? 

We do not offer individual customizations. Our Curation Team carefully handpicks items for each box every month/season! The boxes are a surprise for all subscribers each month, and all subscribers will receive their boxes around the same time each shipping period. However you can pick individual items and even bundles directly from our Market! Click here to see the many items we offer at significantly reduced prices.     

14)  Do you have a referral program? 

We sure do!! Once you make a purchase and create an account at checkout, you will be provided with a unique link for our "Share-A-Box" referral program, which you can then share with friends and family or even post on social media. For every 5 people, you refer with your unique link, your next Balanced Box renewal is FREE! Plus, you'll earn 15 Balanced Points for every renewal. And that's not all - the person making a purchase using your unique referral link will get 15% off their order! This discount is already programmed into your link and will automatically be applied at checkout for them.   

Want to know how many people have used your unique link to make a purchase? Simply sign into your account and check the progress tracker to see how close you are to receiving your free box!  

15)  How do I earn Balanced Points through the Loyalty Program? 

The moment you complete your first purchase, you create your account and begin earning points - it's that easy! There are a few different ways you can earn Balanced Points, and we've listed them out for you below:  

 ·  Earn 50 Balanced Points when you purchase your 1st Balanced Box subscription

·  Earn 25 Balanced Points when your Balanced Box subscription renews

·  Earn 15 Balanced Points when you refer someone

·  Earn 10 Balanced Points for orders from The Market

Points can be redeemed as follows:  

50 points = $5 off  

100 points = $10 off  

150 points = $15 off  

200 points = $20 off  

250 points = $25 off  

300 points = $30 off  

350 points = $35 off  

400 points = $40 off  

450 points = $45 off  

500 points = $50 off  

If you have any questions about redeeming your Balanced Points, please get in touch with us at info@thebalancedcompanyinc.com.

16)  What happened to The Balanced Home Box?

We are so excited to announce that The Balanced Home Box will now be merged with The Balanced Lifestyle Box for women! Thanks to your incredible suggestions about the curations you prefer to receive, we have gone ahead and taken your feedback to create an improved version of our Balanced Lifestyle Box that will now incorporate 8-10 full size lifestyle items, including personal care, beauty and home décor items that have made this box our #1 best-seller. If you have any questions please contact us at info@thebalancedcompanyinc.com